Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

Garry Webb
Hi Martin,I can't thank you enough for your help, advice and sheer professionalism in selling me a superb Jaguar XJ. Nothing is too much trouble and you really do go the extra mile for customers. The car is superb and I would ask you to pass on my compliments to your workshop staff who prepared the car so thoroughly. I can recommend you and ASPI cars most highly. Kind regards, Garry Webb.
Susan Stubbs
Just a quick message to say a very BIG thank you for the superb service in fixing my Skoda window shut this morning. We were lucky you were there when we really needed help. The car is booked in for a new window motor on Wednesday!
John Swanston
Hi Martin,

Thanks again for all your help on Saturday (and before that) for a very painless purchase of the Mercedes E220. We are very happy with the car,and had a very pleasant drive back to Newcastle (all 230 miles)
If I do have the opportunity to recommend Aspi ,I will without hesitation.

Kind regards,
John Swanston
Peter Fields
Martin,thanks again for the superb service during my recent purchase from yourselves,everybody was so friendly & helpful,the vehicle was prepared magnificently & all I can say about the drive home in the Jaguar,despite horrible weather,is Wow!
Thanks guys for restoring my faith in car sales,may see one or more of you guys when we are in the area again,cheers!
Stanley Ayodeji
From the first enquiry about the 2013 BMW 520d Aspi specialist Cars advertised for sale, up until the transaction was complete and I drove off from the forecourt heading back home to sunny Manchester, I cannot have wished for a better service! Everything from start to finish was exemplary; professionalism, advice, part-exchange price, hospitality, test drive, information about the vehicle, the list goes on! This, I must say, is in massive contrast to an experience I had only two months before from an unrelated car dealer elsewhere who's conduct was everything in contrast! But I won't go there,,, Martin Batchelder dealt with me from beginning to end - an absolute gentleman who even tried to recruit me for his (one day he hopes) basketball team (a future goal, perhaps!). The BMW looked stunning when I picked it up, so many thanks to the entire team in terms of MOT, 152 point check, valeting etc. I do not envisage any problems with the motor but, in the event something untoward occurs, I have every confidence Martin and the team at Aspi Specialist Cars, will bend over backwards to put my mind at ease. Would I recommend them? Most certainly I would! Stanley Ayodeji (yes, him of www.wefourpoets.co.uk). Thanks Martin! peace. x

Amanda Pullen
I just wanted to say thank you! I didn't think for one minute I could afford a Mercedes C Class, but thanks to Aspi Specialist cars I can. From the moment we made an enquiry we were assured you could help us. Nothing was too much trouble, there was no hard sell, everyone at Aspi Specialist Cars was lovely. I can not recommend you enough. I think i just found my dealer of choice for life!
Source = www.aspicars.com
Mike & Maureen Borg
Hi Aspi
The Mini is great, thanks. No rattling and I don't know if it was my imagination but the engine sounded quieter as well?
Just to let you know that I will transfer our insurance onto the A180 this evening and so thanks ever so much again for agreeing to cover the car on your insurance for a day or so.
Aspi, I'm always very grateful for your help and the support you give and thanks again for sorting out Maureen with the new car. Hopefully she will get lots of fun and many years driving out of it.
Kind regards
Mike
John
Hi Martin

I would like to thank you and your colleagues for the excellent level of service received when I booked my Freelander in for repair.
From my initial telephone conversation with yourself, and during the subsequent service, I was kept informed as to the diagnostic results, the necessary repair required and probable costs. The repair was completed within the time frame and the car returned to me in excellent order having been valeted inside and out.

Many thanks
John
Michael Grigg
Hi Scott,

The pleasure was all mine, first time I've met a down to earth car salesman. I suppose it does help when we are both loosely in the same business.

The car is great, it feels like I went to a chiropractic the weekend, I now get out of the car and my back don't hurt. It has more gadgets than I have at home and still finding them. It don't seem to have the power of acceleration as my Volvo had, especially when I'm in 6th gear, if I need to accelerate I have to drop to 5th, I can live with that.

Once again Scott I'm chuffed with the car, and just as important impressed with the way we conducted our business together.

Well done Aspicars.

Mike.
Bali Mali
Dear Aspi

I wanted to say a big thank you for all your help and support in getting my contract hire car sorted.

I was referred by my cousin to seek help from Aspi in regards to getting a new car on contract hire.
I met Aspi a couple of times, who understood what I was looking for and offered me various options on cars and packages.

I did not feel under pressure or had the typical sales tactics which normally happens when you walk into a showroom
Aspi guided me all the way through, and made it very clear on what my options/cost would be involved.

Once I agreed the vehicle and option I wanted, Aspi helped me through the paperwork and was very clear and precise and again asked the question "are you sure you are happy with your choice"
Aspi detailed all the aspect of the vehicle, as well as colour choices and what would suit me with regards to personal and business mileage

The fantastic part of this deal was, I am based in London and Aspi Car Specialist are based in Stratford upon Avon. In normal circumstances I would have had to collect my car from Stratford, which meant taking a day off work and travelling up north. However Aspi managed to get the Mercedes dealership to deliver my car to my house, on the day I specified and time which suited me.

Throughout the process Aspi communicated very well, and ensured I was aware of the progress throughout.

I would highly recommend Aspi Car Specialist to anyone who is seeking for a new car.
I also know if I have any issues going forward, I can rely upon Aspi to guide me further.

Again a sincere thank you to you and your team

I will shortly be sending pictures

Regards

Bally
Jean Reggio
Thank you very much for your kindness and service when I came with my flat tyre yesterday.

sincerely
Jean Reggio
John Billingham
Dear Lesley,

Just a brief note to thank you very much for arranging the MOT, oil service and check over of my Jaguar XK8, your friendly and efficient service once again is so much appreciated.

It was good to catch up with you all at ASPI and to have the opportunity to have the professional advice that you offer.

Once again many thanks,

Best regards,

John.
Nancy Kusner
What a wonderful experience having my husband's Mercedes SL repaired and serviced here. Everybody on the ASPI team could not have been more helpful. The quality of the work has been excellent and the integrity, honesty and professionalism demonstrated by Aspi and his staff will result in us continuing to travel from London to use his services and recommend him to friends. Thank you for a great experience.
Gerry Stammers
Hi Aspi
I would like to thank you and your team for all their good work with the purchase and rectification of the remote locking problems on the CLK
Paul was excellent in finding and solving the problem quickly and Martin for the handover and assistance / training me on opening and closing the hood
all the best
Kind regards
Gerry
Tony Powell

I have been using Aspi Specialist cars for 10 years now
I have had several cars from them and many services and sundry items
Their service is second to none , excellent standards and knowledge
I would have no problem recommending them

regards

Tony Powell
David Evans
Hello Aspi,

Just a quick note to thank you and Martin for a professional and smooth purchase and handover of the above car on Tuesday 4th.


Nigel and I are really pleased with the cars presentation and its service paperwork.Our representative is equally pleased with his new
company car,infact the car was driven that day directly to Skegness to complete a store range layout of our product range.

I would have no hesitation in recommending Aspi Specialist Cars in the future and I will contact you again for any future company
car requirements.

Take care & regards

David



David Evans
Fastpak Hardware Ltd
Lisa Farmer
Well what can i say buying my car with yourselves was a really nice and easy. Martin was such a lovely gentleman and the team. He answered all my questions and made me feel at ease about the decision i made and the choice of cars was unbelievable. He was a very patient man believe me because i couldn't make my mind up as Aspi had so many lovely cars. Thank you so much for all your help and our car is AMAZING!.
Dave Murray
A pleasure to buy a car off you guy's. Martin was superb, made it really relaxing and easy. No hassle sale from start to finish. We now know where to come to get our cars in future...Easy choice. Cheers to all of you and many thanks again!
Dave Murray
Alison Shippey
Absolutely love my new car, thankyou Martin and colleagues at aspi will certainly recommend you. Customer service here is excellent, very nice to be offered refreshments after a l
John Betts
Picked up our Audi A4 all road today
Thanks Martin for the excellent service And especially for no hard sale pitches which you get from most car dealers Can't comment on car as we've only just got it But was spotless when we picked it up Will highly recommend you guys many thanks hope to do business with you in the future

Clive And Anna Rooke
We would both like to thank you for helping us to choose our Jaguar XF. The whole experience from start to finish was exemplary. Quiet and efficient service throughout, in relaxing and pristine surroundings and Martin could not have been more attentive, courteous and helpful. Absolutely no pressure on us to purchase the car and the price asked we felt was very fair. We have been in the business of buying and selling our own cars for over 30 years now and this has been the very best experience we have encountered. We are very pleased with our purchase and we will definitely recommend your company to all and sundry. We would certainly come back to you ourselves if/when we need another car. Very many thanks once again. Kind regards, Clive and Anna Rooke.
Roger Swales
I had arranged to have a number of scuffs on my Mercedes repaired. Martin and the team could not have been more helpful. I was given a courtesy car, while the repairs were carried out, so that I could go to a pre-arranged golf game. When I returned the quality of the work was excellent. That's what I call good service from the friendly people at Aspi.

Regards,

Roger Swales
Steve And Julie Bains
Dear All,

I just wanted to say a massive thank you to everyone at Aspi's. Since purchasing our car two years ago from Martin, we have received excellent care, support and attention. Your professionalism is very high but always keeping the focus on the individual, no hard sales or pressure applied. A fantastic knowledge of the cars you have for sale but a genuine passion to make sure the individual chooses the right car for them.

Lesley is a diamond, who will always go the extra mile to ensure any servicing is booked at a convenient time, a courtesy car is available or if I prefer a lift home. Lesley will always call and inform you immediately if they find anything that might need doing either immediately or in the near future and with a price, so you can decide. Again no pressure on the individual. Her tea and coffee is wonderful.

Since purchasing the car we have let Aspi's service and MOT and again we cannot fault the service we have received. However, today we picked up our car after a service and I can honestly say we had to ring Aspi's to give praise for a fantastic job. The car feels like it is brand new and is running better than ever. The mechanic, Paul, really knows his stuff and is worth his weight in gold.

There is no way we would ever dream of going elsewhere for a new car or after service.

Thank you all once again.

Kindest regards.

Steve and Julie Bains
Stephen Rolls
Hi Dal,

Just a quick note to let you know that the car is running fine and I'm very pleased with it.

Thank you once again for a fast, friendly and pain free purchase, I was impressed by your attention to detail and professionalism through my dealings.

Best wishes,

Steve.
Colin Haymonds
Hi Dal. Just to let you know I'm very happy with the car and the service I received ,it was a very pleasant experience to buy from you. I would definitely come and see you again ..yours Colin .
Bill & Linda Tempest
Dear Dal,
I felt that we should drop you an email thanking you for sourcing the Mercedes B class Sport for my wife.You can appreciate that we felt somewhat apprehensive about paying a non refundable deposit without actually viewing the car.Your assurance that you valued your reputation and guaranteed the condition of the car proved to be factual My wife is delighted with her car.Thank you once again.

Bill & Linda Tempest
Derek Wakley
Martin

Just a few lines to express my thanks for the excellent service I received during the purchase of my Range Rover.
You were highly professional throughout all negotiations yet friendly and welcoming with no pressure selling involved whatsoever.
I got the distinct impression from both yourself and Aspi that customer service and satisfaction were at the forefront of your business and for this you are to be congratulated. This was amply demonstrated in immediately rectifying, without question, a few "problems" that inevitably occur in the purchase of a used vehicle, which, by the way, is driving beautifully.
I would have no hesitation in placing further business your way and indeed will be passing on a recommendation to friends and colleagues.
May I also pass on my thanks to Lesley in reception - always pleasant and polite and very willing to help.
Well Done!
Best regards
Derek
Midland Trade
Genuine people to deal with. Lovely location and I have purchased many from them with NO issues at all. They have on site garage facilities and very good levels of service.
Mike T
Had a great selection of cars at really good value for money and the staff went out of their way to make sure that I was absolutely happy with the vehicle that I was purchasing. They were very knowledgeable and helpful before and after the purchase. I would definitely use Aspi again and also would be more than happy to recommend the dealership to friends and family.

Mandy Lewis
Fantastic Customer Service! From the first point of contact I was treated extremely well; especially as I had problems with my insurers at the time. Martin was very helpful and extremely sympathetic to my problems. I couldn't rate the service I have had high enough
Joe Sugden
Professional and Efficient Service! Aspi make purchasing a car from them a pleasure. Nothing was too much trouble and car well prepared and ready on time.
Dave R
5 Star Service! Thanks Martin for an easy transaction, very pleased with the new vehicle.
GM Celement
Transaction was professionally detailed. Aspi Cars have always looked after my cars with a high level of service and care. This is reflected in their sale of cars and the sales experience was undertaken without any pressure with the main focus concentrating on customer understanding and satisfaction. I have complete confidence in the company to ensure I have a reliable vehicle for my current requirements
Mark P
Very good service. From the good coffee to the relaxed sales experience and a good length test drive, just added in my faith in the car they were selling to me. Much better overall service than a main dealer. Main dealers could learn a lot from garages like Aspi.

Iain S
Very helpful and warm and friendly staff. Professional and personal service second to none , from start to finish I would recommend highly
Scott Bush
This is a traditional independent car dealer and we found our purchase experience a pleasure from start to finish. The car was beautifully presented and a very good price. The staff are very friendly and helpful and we would not hesitate to deal with them again. We would recommend them to anybody. If we or our family need to buy another car they are the first people we would call.

Richard Whilecooper
After shopping arpund for a used Jaguar XJ ( 58 plate) I found a few good looking ones on Auto Trader. All the cars I looked at were tidy but the Aspi car was the best presented and had by far the best finance deal (3.9% APR!). The salesman, Martin, was helpful, not at all pushy, and arranged to replace brakes disks and pads before collection. P X on my old XType was fair and compared well to offers from other dealers. A small leak problem caused by blocked drain tubes in the sunroof was fixed without hassle. I'm delighted with my purchase and would recommend this dealership.

Kath Kelly
Ive been a customer of Aspi now for over 15 years. They're always friendly, reliable and great value. I trust them implicitly and they've always gone out of their way to look after me. Fantastic service.
Steve Cooper
Great Service and Deals at Aspi After shopping around on Auto Trader I purchased my 58 plate Jaguar XJ Sport premium with a fair PX and very low rate finance deal. After care superb - a blocked drain tube in the sunroof caused a leak but was rapidly fixed and the car was cleaned before being returned after just a couple of hours. New disks and pads fitted prior to collection, this car was 55k new but was a steal at 13k and isfully loaded. Looks and drives amazingly. Staff are friendly and helpful and all their cars look great. It's an easy to get to location and the website is kept up to date so you can see the stock online. Test-drives are easy to arrange and the sales staff are knowledgeable and not pushy. The finance package I had was super low at only 3.9% apr! Great showroom with plenty of parking and in-site repairs and servicing.

Steve And Kate
Buying a car from a garage can be a very tense and torrid affair but Aspi Cars have made this a pleasurable experience.
The Salesman, Martin (Batchelder) was pleasant, professional and informative with a good sense of humour!
I can honestly say at no time did we feel pressurised in any way, he's one of those rare car salesmen who won't be trying to avoid you by hiding in shop doorways if he happens to see you after selling you a car!
The coffees lovely and the salesmen are so friendly (that includes you Dal) when looking to change our other car Aspi Cars will be our first port of call and we would recommend anyone looking for a quality used car to do the same.
Thank you all, once again.
Steve and Kate
Chris Cod
Dear Dal,
Thanks to the power of Facebook, I contacted you on the 28th April with a very specific request for my wife, Shelley - to find a black MX5 before July; when the final balloon payment of the PCP on her Ford Ka became due!
I would just like to say how delighted we both were when, yesterday "“ the 20th May "“ we saw her driving up the Warwick Road in her beautiful, shiny, black sports car "“ roof down"¦sunglasses on!
I know it wasn't the most straightforward transaction, but throughout the entire process you kept me informed every step of the way, and the car you sourced for her has put the biggest smile on her face!
From someone who has been in the motor trade since the early eighties, I can happily say that you, Aspi himself, and the whole business, has significantly exceeded my expectations. The business has a great reputation locally "“ you only need to look at the number of Aspi number plates around the area "“ and deservedly so!
Friendly staff, quality cars, immaculate premises, excellent coffee"¦.and an unwavering willingness to go the extra mile!
Thank you so much my friend!
Kind regards,
Chris Codd.
Victor Matts
Dal

Many thanks for all your assistance in relation to finding the right car for my son George.

As always your helpful and friendly service was much appreciated and George is delighted with the vehicle.

Kindest regards

Victor Matts
Partner
Company Commercial
For and on behalf of Lodders Solicitors LLP
Darren Coleman
Arrived home with my new Kia Sportage today. Many thanks to Martin at Aspi Specialist Cars for a smooth sale. I'm really happy and the kids are over the moon with the headrest DVD players. Keep up the good work.
John Billingham
Dear Martin,

I'm just writing to express my sincere thanks to you for the very efficient and professional handling of my purchase of the XK8. I have so much appreciated your attention to the smallest of details and for all of your advice regarding the future 'well being' of the car. It was especially nice to feel your clear enthusiasm for this splendid car.
I look forward to speaking to you again in the future .

Kind Regards,


John.
Robert Reynolds
Thought I would send a huge thankyou to the whole team at Aspi Specialist Cars, I collected my Mercedes SL 350 on Monday 25th April and I am delighted with car and the superb level of service I received, my Mercedes had a 152 mulipoint check and a new m.o.t I also opted for the gen-3 which is the ceramic paint protection of which gave my car a superb finish and also protects the paintwork.

Thankyou all again at Aspi Specialist Cars

Regards
Robert Reynolds
Ian Bannister
Made up with the car, gets loads of positive reactions everywhere I drive it, and excellent customer service off Martin and Aspi. Highly recommended.
Darryl Powers
I purchased my car from Aspi 3 weeks ago and I'm delighted with it. The overall buying experience was first class and extremely friendly and my car, and all the cars on site are immaculately presented inside and out. Highly recommend.
Derek Field
Dal,

Throughout 50 years of motoring I have bought a great many cars for both myself and my wife, some dealers are good, some less so.

The attention to detail that you went to made my buying experience with ASPI a total pleasure, you gave me complete confidence to the extent I didn't bother to inspect the car before buying it from you, I just knew the car would be as described.

Living some 50 miles away from your showroom meant it would have been difficult for me to get to Stratford to collect the car due to pressure of business, this of course was not a problem because you offered to deliver the car to me and collect my trade in. Not only that but you rescheduled your diary to facilitate delivery before the weekend as requested "“ thank you for this.

You also took the trouble to take me to the local post office to get the car taxed, a very kind gesture indeed.

I am delighted with my purchase, the car is beautiful and I hope I will continue to enjoy it for many luxurious miles to come, and when it is time to change my wife's car you will be our first call.

Thank you for your excellent service and kindness.

With kindest regards



Derek Field
Senior Partner
Esmond Ellis
Dear Dal
Just a quick note to say many thanks for sourcing a great car with a great spec for our budget. The SLK fits the bill perfectly and with the sunshine this weekend we have already enjoyed the fresh air with the top down.!! Many thanks also for your fast efficient and friendly service, we have no hesitation in recommending your good self and Aspi's to anyone who wants a great vehicle with a first class service. Our next change of vehicle will definitely be through yourselves.
Kind Regards
Esmond & Jennifer


ESMOND ELLIS
Director
Safe Projects Ltd
Raymond Lawrence
Thankyou to Martin Batchelder,

I have just taken delivery of my third car purchase from Aspi Specialist Cars as always my new car was supplied to a very high standard of which included full valet,new m.o.t,152 mulitipoint vehicle check and a warranty, Martin even supplied and had fitted a satalite navigation system at no exstra cost, thankyou to all the Aspi team again for a first class service.

Regards
Raymond Lawrence
Tony Morris
Just an email to confirm all is well with the car following the repair to the EML.
May I take this opportunity of thanking you all there at Aspi Cars,Lesley,Paul and your good self for the polite and friendly assistance and the enjoyable experience dealing with you in the purchase.
The car was purchased very much as a "weekend use" but certainly changing my other everyday use car will be sometime this year. I will make Aspi my first Port of call.

Thanks again and Kind Regards


Tony Morris
Noel
Dal
Just a short email to thank you for all your help last week during the purchase of the Mercedes-benz A Class. To say it was your first deal at Aspi was surprising as you seemed to have the answers as if you had been there for years! Also, I really appreciate you getting hold of the Merc car mats which was a very nice surprise. It's a lovely car and Max is delighted. You looked after us very well.
Thanks again and hope to do more business in the future.